Unwanted / Unsuitable Goods - Your Rights To Cancel An Order
Unwanted or unsuitable goods can be returned within 14 days of receipt as long as the goods are in perfect condition and in their original packaging. Prior to returning the item, please fill in THIS FORM to recieve a RETURN ID to ensure the item is accurately tracked upon return. This ID should then be included with the returned item. We recommend you return your item using a delivery company with a tracking service to be absolutely sure the items arrive back to our returns section.
In accordance with the European Directive on Distance Selling (Directive 2011/83/EU), customised goods made according to custom specifications (i.e. personalised t-shirts) may not be returned.
Faulty goods may be returned to us within 30 days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please fill in THIS FORM to recieve a RETURN ID to ensure the item is accurately tracked. Include this code with the returned item and use a reliable courier service to return the goods.
Should you return an order that was placed using a promotional coupon, you will not be refunded for the amount of the coupon as these discounts were deducted from the original purchase amount.
This Returns Policy is in accordance with the European Directive on Distance Selling (Directive 2011/83/EC). These terms do not affect your statutory rights.
For more information about your Rights online, see the Competition and Consumer Protection Commission's website here: http://www.consumerhelp.ie/your-rights-online